Talkdesk
Talkdesk is a global cloud contact center leader providing AI-powered customer service solutions.
Enterprise Software
📍 San Francisco, CA
Founded 2011
Current Valuation
$700M
as of 2024-Q3
PRIVATE
Talkdesk is a cloud-based contact center platform that uses AI to help enterprises improve customer service. The company offers a suite of tools for workforce engagement, interaction analytics, and industry-specific experience clouds.
Company Profile
Growth
High growth in AI agents and industry-specific clouds despite workforce reductions
Last Round
Series D — $230M (Aug 2021) · Lead: Whale Rock Capital Management
Founders & Key People
Tiago PaivaCristina Fonseca
Investors
Salesforce Ventures · Storm Ventures · Whale Rock Capital · DFJ Growth · Skip Capital · Viking Global · SignalFire · Threshold Ventures
Products
- Talkdesk CX Cloud
- Talkdesk AI Agents
- Talkdesk Workforce Engagement
- Talkdesk Industry Experience Clouds
- Talkdesk Copilot
- Talkdesk Guardian
Competitors
Five9 · NICE · Genesys · Amazon Connect · Dialpad
SaaSCCaaSAI AgentsCustomer ExperienceEnterprise
Private-company numbers are not real-time. Reflects publicly disclosed valuations from press releases, news reports, and tender offers as of 2024-Q3. Refreshed quarterly.