Serval
AI-powered enterprise service management automating IT help-desk requests and internal operations
AI
📍 San Francisco, CA
Founded 2023
Current Valuation
$1.0B
as of 2025-Q4
UNICORN
Serval applies AI agents to enterprise IT and HR service management - resolving help-desk tickets, provisioning access, onboarding employees - replacing ServiceNow and Jira Service Management workflows for mid-market and enterprise customers. Closed a $75M Series B in December 2025 led by Sequoia at a $1B valuation. Direct competition with Moveworks (acquired by ServiceNow) and Glean.
Company Profile
Growth
rapid Series B growth
Last Round
Series B — $75M (Dec 2025) · Lead: Sequoia Capital
Founders & Key People
Tony HanLin Lin
Investors
Sequoia Capital · General Catalyst · Khosla Ventures
Products
- Serval ITSM AI
- Help-desk automation
- HR / IT request agents
- Workflow builder
Competitors
ServiceNow · Atlassian Jira Service Management · Moveworks · Glean · Espressive
AIITSMEnterprise AutomationUnicornAgents
Private-company numbers are not real-time. Reflects publicly disclosed valuations from press releases, news reports, and tender offers as of 2025-Q4. Refreshed quarterly.