Intercom
AI-first customer service platform with chatbot (Fin), help desk, and agent-assist tools.
AI
📍 San Francisco, CA
Founded 2011
Current Valuation
$1.3B
as of 2024-Q1
UNICORN
Intercom pivoted hard into AI customer service with Fin, a GPT-powered chatbot that resolves customer inquiries autonomously. The Irish-founded, SF-headquartered company has been profitable and self-sustaining since its 2018 Series D, with $419M in 2026 revenue and growing AI agent ARR.
Company Profile
Est. Revenue
$419M (2026-Q1)
Last Round
Series D — $125M (Mar 2018) · Lead: Kleiner Perkins
Founders & Key People
Eoghan McCabeDes TraynorDavid BarrettCiaran Lee
Investors
Kleiner Perkins · GV · Iconiq Capital · Bessemer Venture Partners · Social Capital
Products
- Fin AI Agent
- Help Desk
- Inbox
- Messenger
- Outbound campaigns
Competitors
Zendesk · Salesforce Service Cloud · Front · Decagon · Sierra AI
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Private-company numbers are not real-time. Reflects publicly disclosed valuations from press releases, news reports, and tender offers as of 2024-Q1. Refreshed quarterly.