AI-first customer service platform with chatbot (Fin), help desk, and agent-assist tools.
AI📍 San Francisco, CAFounded 2011
Current Valuation
$1.3B
as of 2024-Q1
UNICORN
IPO Outlookprivate
Is Intercom going public?
No. Intercom is private and has not filed to go public. There is no S-1 on file.
What is Intercom's valuation in 2026?
Intercom is valued at $1.3B as of 2024-Q1, set by its Series D ($125M, Mar 2018). That is the last confirmed mark, not a live price — private shares do not trade continuously.
Has Intercom filed an S-1?
No public S-1 is on file for Intercom.
Who are Intercom's investors?
Intercom's investors include Kleiner Perkins, GV, Iconiq Capital, Bessemer Venture Partners, Social Capital.
Answers are derived from the roster record shown on this page — filing status, last round and confirmed marks. Where the record is silent, the answer says so rather than guessing.
Intercom pivoted hard into AI customer service with Fin, a GPT-powered chatbot that resolves customer inquiries autonomously. The Irish-founded, SF-headquartered company has been profitable and self-sustaining since its 2018 Series D, with $419M in 2026 revenue and growing AI agent ARR.
Company Profile
CEO
Eoghan McCabe
Founded
2011
HQ
San Francisco, CA
Employees
~900
Total Raised
$240.8M
Est. Revenue
$419M (2026-Q1)
Last Round
Series D — $125M (Mar 2018) · Lead: Kleiner Perkins
IPO Status
private
Fundraising Status
Series D · $125M · 8y 5mo ago
privateTotal raised $240.8M
Latest Funding Round
Round
Amount
Date
Lead Investor
Post-Money
Series D
$125M
Mar 2018
Kleiner Perkins
—
Vertical Intelligence — AI / ML
Open models
0
Downloads (30d)
0
across all models
Followers
3
Attributed to Hugging Face organization "Intercom" as of 2026-08-19. Open-weights footprint only — closed-model usage is not publicly measurable. Verify on Hugging Face ↗
Talent Signal
Hiring trend
▼ Hiring downtrend
10% of roles posted in last 30d
Open roles
118
via greenhouse
Product-build share
51%
engineering, research, product, design
Trajectory
tightening
product-led hiring — 51% of open roles build product; the rest are go-to-market and G&A.
Open roles trending down; no tracked executive churn.
Counted from Intercom's live job board as of 2026-08-17; role functions classified from posting titles. Open-role counts are an activity signal, not headcount. Refreshed monthly.
Founders & Key People
Eoghan McCabeDes TraynorDavid BarrettCiaran Lee
Investors
Kleiner Perkins · GV · Iconiq Capital · Bessemer Venture Partners · Social Capital
Products
Fin AI Agent
Help Desk
Inbox
Messenger
Outbound campaigns
Competitors
Zendesk · Salesforce Service Cloud · Front · Decagon · Sierra AI
b2baicustomer supportsaas
Private-company numbers are not real-time. Reflects publicly disclosed valuations from press releases, news reports, and tender offers as of 2024-Q1. Refreshed quarterly.