Gorgias

AI-powered help desk and customer support platform purpose-built for Shopify merchants.

SaaS 📍 San Francisco, USA Founded 2015

Current Valuation

$530M

as of 2024-Q1

PRIVATE

Gorgias is a help desk built specifically for ecommerce — deeply integrated with Shopify, BigCommerce, and Magento so support agents can see order, refund, and customer-lifetime-value context in every conversation. AI Agent (launched 2024) auto-resolves common tickets. Estimated ~$69M ARR in 2024, up 34% YoY, with a ~$530M valuation following the Series C-1.

Company Profile

CEO

Romain Lapeyre

Founded

2015

San Francisco, USA

Employees

~400

Total Raised

$42M

Est. Revenue

$69M (2024-Q4)

Growth

~34% YoY

Last Round

Series C-1 — $29M (Feb 2024)

IPO Status

private

Founders & Key People

Romain LapeyreAlex Plugaru

Investors

Sapphire Ventures · Alven Capital · Amplify Partners · Initialized Capital · CRV · Shopify

Products

Gorgias Helpdesk
Gorgias Automate
Gorgias AI Agent
Voice & SMS support

Competitors

Zendesk · Intercom · Freshdesk · Reamaze · Kustomer

ecommerceb2bsaascustomer-supportshopifyai