Pylon
AI-native B2B customer support platform unifying Slack, email, and ticketing for technical accounts
SaaS
📍 San Francisco, CA
Founded 2022
Current Valuation
Private
as of 2025-Q3
PRIVATE
Pylon is reinventing B2B customer support for technical SaaS companies that talk to enterprise customers in shared Slack channels. The platform unifies Slack, email, and ticketing under one shared inbox with AI agents on top. Raised $31M Series B co-led by a16z and Bain Capital Ventures in August 2025; total funding $51M with 750+ customers.
Company Profile
Growth
750+ customers, fast Series B growth
Last Round
Series B — $31M (Aug 2025) · Lead: Andreessen Horowitz / Bain Capital Ventures
Founders & Key People
Marty KausasRobert EngAdvith Chelikani
Investors
Andreessen Horowitz · Bain Capital Ventures · Y Combinator
Products
- Pylon shared inbox (Slack + email + tickets)
- Pylon AI agent
- Knowledge base
- Customer portal
- Macros and automations
Competitors
Zendesk · Intercom · Front · Plain · Catalyst
SaaSCustomer SupportB2BSlack-nativeAI Agents
Private-company numbers are not real-time. Reflects publicly disclosed valuations from press releases, news reports, and tender offers as of 2025-Q3. Refreshed quarterly.