Observe.AI
Conversational intelligence and AI coaching platform for contact centers, analyzing 100% of customer calls
AI
📍 San Francisco, CA
Founded 2017
Current Valuation
Private
as of 2022-Q2
PRIVATE
Observe.AI provides conversational intelligence and AI coaching for contact-center agents, analyzing the entirety of customer-agent conversations and surfacing coaching opportunities. Last raised a $125M Series C in 2022 from SoftBank Vision Fund 2; reported ~$44M ARR in 2024 per Latka. The company has aggressively pushed into GenAI-powered agents but competes with well-funded Cresta and incumbents.
Company Profile
Est. Revenue
$44M (2024-FY)
Growth
+47% YoY (per Latka)
Last Round
Series C — $125M (Apr 2022) · Lead: SoftBank Vision Fund 2
Founders & Key People
Swapnil JainAkash SinghSharath Keshava Narayana
Investors
SoftBank Vision Fund 2 · Menlo Ventures · Scale Venture Partners · Emergent Ventures
Products
- Observe.AI conversational intelligence
- AI Coaching
- Voice agents (post-2024 GenAI launch)
- Quality assurance automation
Competitors
Cresta · Gong · CallMiner · NICE Nexidia · Verint
AIContact CenterConversational IntelligenceQA
Private-company numbers are not real-time. Reflects publicly disclosed valuations from press releases, news reports, and tender offers as of 2022-Q2. Refreshed quarterly.