Cresta
Transform every customer experience with AI agents
SaaS
📍 Sunnyvale, California
Founded 2017
Current Valuation
$837M
as of 2024-Q4
PRIVATE
Cresta is the unified platform for human and AI agents that transforms every customer conversation into a competitive advantage. The company's end-to-end generative AI platform for contact centers combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Built for enterprise scale with human-centric AI, Cresta enables organizations to save money, increase revenue, and build customer loyalty.
Company Profile
Est. Revenue
$100M (2024-Q4)
Growth
Nearly quadrupled ARR in last two years, surpassed $100M ARR in 2026
Last Round
Series D — $125M (Nov 2024)
IPO Status
Private (Series D)
Founders & Key People
Sebastian ThrunTim ShiZayd EnamAndre EstevaShan Huang
Investors
WiL (World Innovation Lab) · QIA (Qatar Investment Authority) · Accenture · EnvisionX · LG Technology Ventures · Qualcomm Ventures · Workday Ventures · Andreessen Horowitz · Greylock Partners · J.P. Morgan · Sequoia Capital · Tiger Global · Comcast Ventures · Five9 · Genesys
Products
- Cresta Knowledge Assist
- Agent Assist
- Director (coaching)
- Insights (analytics)
- Voice AI agents
- Signal (AI Agent)
- Knowledge Agent
- Opera (no-code AI orchestration)
- Conversation Intelligence
- Agent Operations Center
- Automation Discovery
Competitors
ASAPP · Cognigy · Observe.AI · Verint · NICE CXone · ElevenLabs · Intercom · Lyzr
Generative AIContact CenterCustomer ExperienceAgentic AIConversation IntelligenceReal-time Agent AssistHuman-centric AIMachine LearningNatural Language ProcessingUnicorn
Private-company numbers are not real-time. Reflects publicly disclosed valuations from press releases, news reports, and tender offers as of 2024-Q4. Refreshed quarterly.